Customer Service from National Express (with a happy ending!)

Everyone has a horror story about dealing with a particular company or organisation. A severed ear in your KFC bucket, a seven-year wait for a new kidney on the NHS, too much head on your pint at your local, the list is endless. But some companies are hated more than others. Ryanair, for example, is…

Out of Office Auto Reply

I’m posting this from Oslo, Norway. I’m here enjoying my first Scandinavian city in great company and with traditional food. Or at least that’s what I’m imagining, because as I write this it’s five days before my trip. I’m using the Schedule function for the first time. For all I know, as you read this…